Q: How do I get started?
A: First off, Welcome to Ki
Online! Since you are already logged-in you are all set to go! From your
Home page select Configure a Chair and choose the product you would like
to quote. The product pictures are listed in an accordion style and
therefore to see Rigid or Pediatric chairs you must click the red bars
at the bottom of the screen. You will enter the Marked For and choose a
shipping location from the drop-down menu. All of your company Ship To
locations are pre programmed for your convenience. Your quote will load
and you can choose the options you want, feature by feature, until you
have completed your quote. You will click either Finished Quote or Done,
which is located on the last feature page. A pop-up will tell you if
you haven't completed all required features. Once complete, you will be
directed to a page where you can view, print or email your completed
quote. TA DA! You did it!
Q: Where can I find my quote?
A: All of your quotes are saved in your Account page. You can access this page by clicking the My Account icon.
Q: How can I revise my quote?
In your My Accounts page select the quote you wish to revise by
clicking the radio button. Then select Revise Completed Quote, located
below your list of quotes. Please note the system will take about 30
seconds to reload your quote for revision. Once you have completed your
changes select Finished Quote and you will be able to view your revised
quote. The quote number suffix will change from "-0" to "-1". From your
My Accounts page you will still be able to view the original quote, but
all future revisions and orders must be made from the most recent
Q: I am ordering a few chairs with the same configuration. Do I have to go through the quoting process for every one?
Not necessarily. On the My Account page there is a button labeled Copy
Existing Configuration. If you process the first quote and then select
it and chose Copy Existing Configuration you can enter a new Marked For.
You will be directed to the first feature page of an exact copy of your
original quote. Select finished quote and your second quote of the same
configuration will be saved. You may change certain features, such as
Color, but please note that once a chair configuration is completed,
many options will be disabled. If you have multiple options to change,
it may be more efficient to create a brand new quote.
Q: I didn't get to finish my quote and I closed the browser. Is my incomplete quote saved and where can I find it?
Every quote, completed or not, is saved in your My Accounts page. If
you did not complete the quote you will not know the quote number, but
you can find your quote by searching in the Marked For column or for the
date you started the quote. You may also try using the Status to
search. By selecting Incomplete from the Status drop-down menu the table
will show only your incomplete quotes. Once you have located the quote
you wish to complete, click the radio button and click Continue with
Incomplete Quote. Once you have finished your quote the Status will
change to Quoted.
Q: I am trying to complete a quote and I can't select some of the options I want. Why?
A big advantage of Ki Online is the ability to get a valid quote right
when YOU need it. Since our customer service team isn't looking over
your quote to insure all of your options and measurements are
achievable, Ki Online is doing just that! So when you see an option that
you can't select, or is "grayed-out" as we call it, it means something
in the configuration the your chair isn't compatible with that option.
To help you determine whats causing the problem we have incorporated
little magnifying glass icons next to the grayed-out options. If you
click the icon it will tell you what option you have picked that is
interfering with your ability to chose this option. You can chose to
either select an available option or scroll back and change the feature
that is causing the problem. If you are still having problems or if you
want more information as to why an option isn't available please give
our customer service team a call and they will be happy to help you.
(M-F 8am-6pm CT)
Q: I see that company Ship To locations are already entered. Can I have a chair shipped directly to an end user?
Yes. When choosing a location in the drop-down list, select Drop Ship
Residential. Then enter the address of the end user. Please note that
residential deliveries incur a $19.95 USD freight charge. We drop ship to United States addresses only.
Q: I need a quote number but I don't have time to complete the quote. Where can I find one?
Start a quote by choosing a chair and filling in the Marked For and
Ship To information and clicking Customize. Once the first Feature page
shows you can click My Account in the top right corner of the screen.
The newest incomplete quote will be listed first in your Activities
list. You can always return to your quote at another time to complete